What I learned from my first attempt at facilitating a blamless post mortem

This past week I took my first stab at conducting a blameless postmortem on an outage my team experienced recently. The postmortem was on an outage of a new tool we had brought in to help our developers (which will remain nameless). The details of the outage I will not share, but what I can share … More What I learned from my first attempt at facilitating a blamless post mortem

Complexity and Problem in the IT world

I have been going through the Beyond the Goal audio series by Eliyahu Goldratt on the Theory of Constraints and the Linux’s foundation Introduction to DevOps course by John Willis. These are excellent materials for process improvement and enterprise transformation. I highly recommend either of these materials if you want to learn more about enterprise transformation. In all of … More Complexity and Problem in the IT world

If you haven’t got your map, you haven’t got anything

If have not seen the video by O’Reilly called Situation Normal, Everything Must Change, I highly recommend you stop reading this blog and check out the video immediately. If you have seen it…then you can continue reading about my opinion on the issue of “having a map”. O’Reilly goes into a lot of detail about the importance of … More If you haven’t got your map, you haven’t got anything

Empathy is key

Growing up my favorite book was Ender’s Game by Scott Card. This book is a Sci-Fi novel about a boy, Andrew Wiggin, and his battle with the “Buggers”, an alien race that nearly pushed humanity to extinction. Without going into deep detail of the book, Andrew is a genius and has an almost superhuman ability for empathy … More Empathy is key